About James
Hi! I’m James Burton, a service advisor who has been with Luther for five years and counting, but my automotive journey began in 2001. I prioritize keeping customers informed and involved during the entire service process. My decision to join the industry was driven by my desire to help others and my love for cars. Many people return or recommend me because of my exceptional customer service. Customers recognize that I will be transparent, informative, laid-back, and engaged throughout the entire service process. When I’m not working, I have a passion for football and coaching kids aged 14 and under. I enjoy boating, fishing, and anything else related to the outdoors. My love for traveling has taken me to several places, including Mexico, Honduras, and along the west coast.
Customer rating
4.8 / 5 based on 205 ratings (113 written reviews)
Recent reviews
Very good
— Karen Y. ,
James is a real friendly & courteous man. He listened to any concerns I had & tried to address then to the best of his abilities. He even worked around any financial difficulties I had prior to my appt.
— Lisa U. ,
James treated me very well! He is extremely personable. It's a shame that the repairs were not completed in round one, and never really did get completed.
— Criag S. ,
Great! Always a great guy!
— Vanna W. ,
10
— Amadou D. ,
Excellent
— Jack B. ,
Excellent, thanks for a quick and easy visit!
— Nathan L. ,
Very good
— William P. ,
He’s very knowledgeable and takes the time to explain things to me, he always ask. Is there anything going wrong? Is there any issues and if there are he makes sure they’re taken care of?
— Jeanine O. ,
Overall experience was good. I came in with 2 new tires and wanted them in the front but it didn’t happen. Otherwise good overall.
— Kour T. ,