About Jonathon
Hello and welcome! As a Service Advisor, I take a friendly, understanding approach to helping the valued clients who rely on us to keep their cars running smoothly and safely. My knowledge, empathy, and active listening contribute to the great experiences people have even in stressful situations. My goal is always to take care of others the way that I’d like to be cared for. Originally from St. Francis, Minnesota, I graduated from St. Frances High School where I played a lot of sports. Today, I'm a proud dad to two-year-old twins and enjoy playing basketball in my free time. I’m also very into cars which makes this the perfect job for me. I look forward to serving you when you visit our dealership.
Customer rating
4.9 / 5 based on 36 ratings (22 written reviews)
Recent reviews
It was frustrating in the beginning and he lacked clear and consistent communication about the status of my vehicle. At times I felt dismissed and disregarded. After I made it known that I wanted more communication and a resolution, his communication improved. He helped to facilitate a fix for my car but only after I brought my concerns to the service manager. I was without my vehicle for almost an entire month. While I eventually received a loaner, this was a hardship for my family. Prior to the most recent experience, I had always been treated with respect at Mazda. I would have appreciated a quicker resolution and remediation for the problem that Mazda caused and overall better communication and prioritization.
— Elizabeth P. ,
Gave me up front information in regards to my vehicle, offered solutions that was clear and in my best interest even though my vehicle had more issues then I was aware of. 10/10 would recommend this advisor to anyone because he valued my time.
— Shannon H. ,
Jonathon was super helpful and kept me informed throughout the process of getting my new (used) car fixed. He was reassuring and accommodating. Thank you for your great customer service.
— Elizabeth P. ,
Jonathon did a great job helping and guiding us through a challenging service issue with our car. Appreciated the updates and all the work he and the service team put into our car. Thank you Jonathan!
— Mark G. ,
Fantastic is the only word I have for him. So humble
— Manigha N. ,
You always do a good job with handling things Jon . Thanks again
— Mardea T. ,
He was very helpful, and concerns about his customer.
— Sando F. ,
The service was super great I was nervous at first but once I got with Jonathan I was fine he took care of me I'm a very satisfied customer thank you Jonathan also I would recommend family members or friends to Luther Brookdale
— Yvonne B. ,
Very easy, fast and professional
— Zhanna G. ,
Jonathon is always of great help. Last time o was there he helped provided a ride back to my apartment while my car was being serviced and I really appreciate that because I was able to attend to other errands while my car was serviced
— Mayowa A. ,